Company Name: Shanghai Huixuanpin Trading Co., Ltd.
Email: service@auvinera.com

Effective Date: August 2026

Welcome to Auvinera™. These Terms of Service (“Terms”) explain the rules, responsibilities, and conditions that apply when you visit, browse, or make purchases through our website and use our services.

Throughout these Terms, the words “Auvinera™,” “we,” “us,” and “our” refer to Shanghai Huixuanpin Trading Co., Ltd., the company responsible for operating this online store and providing related products and services.

By accessing our website, placing an order, or using any part of our services, you agree to follow these Terms as well as our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

1. Website Access & Account Responsibilities

By using our website, you confirm that you meet the legal age requirements in your location or have permission from a parent or legal guardian to access and use our services.

When shopping with Auvinera™, you may be required to provide certain information, including:

• Email address
• Shipping details
• Billing information
• Payment information

You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the security of your account information and any activity associated with your account. Accounts may not be transferred, sold, or used by another person without authorization.

2. Product Information & Availability

At Auvinera™, we make every effort to provide accurate product descriptions, images, and details.

However, please understand that:

• Product colors may vary slightly depending on screen settings and device displays
• Actual product appearance may differ slightly from online images
• Product specifications, features, and availability may change without prior notice

We reserve the right to update product information, modify offerings, discontinue products, or limit purchase quantities when necessary.

3. Orders & Purchase Confirmation

When you place an order through our website, you are submitting a request to purchase our products.

Auvinera™ reserves the right to accept, decline, or cancel orders at our discretion.

An order is considered confirmed only after:

• Payment has been successfully processed
• Order details have been reviewed
• Confirmation has been sent to you

Please carefully review your order before completing checkout. Once an order enters fulfillment, cancellation or modification requests may not always be possible.

All purchases are intended for personal use and are not permitted for unauthorized resale or commercial distribution.

4. Pricing & Payment Information

All prices displayed on our website are subject to change at any time.

The final product price will be the amount shown at checkout when your order is submitted.

Prices may not include:

• Applicable taxes
• Shipping charges
• Customs fees
• Import duties

You agree to provide accurate payment and billing information when placing an order.

By completing a purchase, you confirm that:

• You are authorized to use the selected payment method
• Your payment information is accurate
• You agree to pay all charges associated with your order

5. Shipping & Delivery

Auvinera™ works with trusted fulfillment and shipping partners to deliver your orders efficiently.

Delivery times provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers
• Customs processing
• Weather conditions
• Events outside our reasonable control

Once an order has been transferred to the shipping carrier, responsibility for transportation-related risks may transfer according to applicable shipping regulations.

Please refer to our Shipping Policy for additional information.

6. Intellectual Property Rights

All content available on the Auvinera™ website, including but not limited to:

• Brand elements
• Logos
• Product images
• Text and descriptions
• Graphics
• Website designs
• Marketing materials

is owned by Auvinera™, Shanghai Huixuanpin Trading Co., Ltd., or its authorized partners and is protected by applicable intellectual property laws.

You may use our website only for personal and non-commercial purposes.

You may not:

• Copy or reproduce website content
• Modify or distribute materials
• Use our branding without written permission
• Create derivative works from our content

All rights not expressly granted remain reserved.

7. Third-Party Services & Links

Our website may include links, services, or tools provided by third parties.

Auvinera™ does not control and is not responsible for third-party websites, services, content, or policies.

Your use of third-party services is subject to their own terms and privacy policies.

We recommend reviewing those policies before interacting with external services.

8. Privacy & Personal Information

Your privacy is important to us.

Any personal information collected through our website is handled according to our Privacy Policy.

By using our services, you acknowledge that information may be processed as necessary to:

• Complete transactions
• Provide customer support
• Improve website functionality
• Deliver requested services

Please review our Privacy Policy for complete details.

9. Customer Feedback

If you submit reviews, comments, suggestions, images, or other content to Auvinera™, you grant us permission to use such content for business purposes, including improving and promoting our products and services.

You confirm that:

• You own the content you submit
• Your content does not violate any third-party rights
• Your submission is accurate and lawful

We reserve the right to remove content that violates these Terms or applicable laws.

10. Errors & Updates

Occasionally, information on our website may contain errors, including:

• Product descriptions
• Pricing information
• Promotions
• Availability details
• Shipping information

Auvinera™ reserves the right to correct errors, update information, or cancel affected orders when necessary.

11. Prohibited Activities

You agree not to use our website for:

• Illegal activities
• Fraudulent purposes
• Unauthorized access attempts
• Harmful software distribution
• Misuse of website content
• Violations of intellectual property rights

We reserve the right to restrict access or terminate accounts that violate these Terms.

12. Disclaimer of Warranties

Our website and products are provided on an “as available” basis.

While Auvinera™ strives to provide accurate information and reliable products, we do not guarantee that:

• Website access will always be uninterrupted
• Information will always be error-free
• Products will meet every individual expectation

To the maximum extent permitted by law, we disclaim applicable implied warranties unless otherwise stated.

13. Limitation of Liability

To the fullest extent permitted by law, Auvinera™, Shanghai Huixuanpin Trading Co., Ltd., and related partners shall not be responsible for indirect, incidental, or consequential damages resulting from:

• Website usage
• Product purchases
• Service interruptions
• Errors or omissions

Some jurisdictions may provide additional consumer rights that cannot be excluded.

14. Indemnification

You agree to protect and hold harmless Auvinera™, Shanghai Huixuanpin Trading Co., Ltd., and associated partners from claims, damages, or expenses resulting from:

• Your violation of these Terms
• Your misuse of our services
• Your violation of applicable laws or third-party rights

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with the updated effective date.

Your continued use of our website after changes are posted means you accept the revised Terms.

16. Governing Law

These Terms and any related agreements are governed by applicable laws and regulations in the jurisdiction where Auvinera™ operates.

17. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Auvinera™
Shanghai Huixuanpin Trading Co., Ltd.

Email:
service@auvinera.com

Thank you for choosing Auvinera™.
We are committed to creating thoughtful pet products and providing a reliable shopping experience for pets and their families.